RBS 2012 Annual Report Download - page 37

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RBS GROUP 2012
Secure
Maintaining our financial health whilst meeting our
responsibilities to customers, employees and suppliers
Keeping our customers’ and employees’ data and
assets safe
Protecting against fraud and corruption
Supportive
Meeting our customers needs
Supporting sustainable and inclusive economic growth
Helping customers in financial difficulty
Open
Consulting with and listening to our stakeholders
Showing transparency in the way we run our business
Publicly communicating our efforts to be responsible
and sustainable
A Responsible Citizen
Working within both the letter and spirit of legislation
and abiding by relevant codes of practice and
voluntary standards
Supporting the communities we work in
Respecting human rights throughout our sphere
of influence
Upholding environmental responsibility within the Bank,
and through our customers and suppliers
A Good Employer
Providing our people with the tools and support to do
their jobs effectively and develop their skills
Valuing and promoting diversity in all areas of
recruitment and employment
Rewarding our people fairly for their work
Reportable major injuries decreased by 57%
22% reduction in fraud losses in 2012 against a corresponding 1% increase
in fraud cases, compared with 2011
Eight million customers have downloaded our free online anti-fraud software
Over 95% of employees have received Anti-Money Laundering training
3,700 UK business customers facing financial difficulty were returned to
mainstream banking
£3 million has been made available to organisations that help young people and
women looking to start their own business
90% UK business customer Relationship Managers have been accredited
to help provide customers with further business expertise
We lent £2.7 billion to over 20,000 first time buyers in the UK
Our Group Sustainability Committee met with 14 different advocacy
groups to discuss the issues that matter most to them
We continue to be open and transparent in our reporting. The ‘Our financing of
the energy sector’ reports have provided industry-leading analysis since 2009
The leadership of RBS has been pro-active in engaging with the media and
our stakeholders to explain the role of RBS in society and how we are changing
We have increased the number of visitors to the rbs.com website by 50%
We are longstanding members and contributors to the development of the
Equator Principles and UN Global Compact
We supported over 41,000 members of staff to take time off to support the
communities in which we live and work
We have looked at ESE risk issues across a range of sectors and developed
ESE appetite position staements for six of the more sensitive sectors
Our total scope 1 emissions were 66,586 and scope 2 emissions were 497,762
tonnes COe (from Q4 2011 to Q3 2012), a decrease of 6% and 15%
respectively compared with 2011
In 2012, RBS was included in the Working Families top 10 Employers for
quality of work-life balance
We continue to promote diversity through internal employee networks
and the number of female executives and senior managers have both
increased by 1%
We have reformed our remuneration policies to reflect a more appropriate
approach to pay. Since 2009, the investment banking bonus pool has reduced
by 70%
Principles Measure of progress in 2012
Sustainable Business Principles
Our Sustainable Business Principles set out sixteen separate commitments that underline our commitment to operating responsibly. They are a
recognition that balancing the needs of all our stakeholders is the best way to deliver sustainable commercial success. The following table sets out
some of the work we are doing to meet those commitments: