RBS 2012 Annual Report Download - page 9

7
RBS GROUP 2012
07
Customers
We understand our customers
We know who we are dealing with
We treat our customers fairly
We treat all customer information
as confidential
People
We value our people
We recruit, develop and
reward people based on
their ability to do the job
We manage our people
responsibly and fairly
Risk
We understand and manage
the risks we are taking
We identify and manage the
level of risk we are prepared to take
Reputation
We conduct ourselves in a way
that protects our reputation
We work within all relevant
laws and regulations
We are a responsible
and engaged member
of the community
We conduct our business
in a sustainable manner
We deliver essential customer
services and critical business
processes at all times
Security
We operate in a
secure environment
We protect access to our
premises, systems and data
We operate our processes,
systems and controls to
minimise loss from fraud
or error
Finances
We manage our finances carefully
We use the Group’s capital and
resources efficiently
We account for and report our
transactions properly