RBS 2012 Annual Report Download - page 69

RBS GROUP 2012
67
UK Retail
2012 2011 2010
£m £m £m
Net interest income 3,990 4,302 4,054
Net fees and commissions 884 1,066 1,100
Other non-interest income (net of insurance claims) 95 140 237
Non-interest income 979 1,206 1,337
Total income 4,969 5,508 5,391
Direct expenses
- staff (800) (839) (889)
- other (372) (437) (480)
Indirect expenses (1,377) (1,423) (1,514)
(2,549) (2,699) (2,883)
Operating profit before impairment losses 2,420 2,809 2,508
Impairment losses (529) (788) (1,160)
Operating profit 1,891 2,021 1,348
Analysis of income by product
Personal advances 916 1,089 993
Personal deposits 661 961 1,102
Mortgages 2,367 2,277 1,984
Cards 863 950 962
Other, including bancassurance in 2010 162 231 350
Total income 4,969 5,508 5,391
Analysis of impairments by sector
Mortgages 92 182 177
Personal 307 437 682
Cards 130 169 301
Total impairment losses 529 788 1,160
Loan impairment charge as % of gross customer loans and advances (excluding reverse repurchase
agreements) by sector
Mortgages 0.1% 0.2% 0.2%
Personal 3.5% 4.3% 5.8%
Cards 2.3% 3.0% 4.9%
Total 0.5% 0.7% 1.1%
Performance ratios
Return on equity (1) 24.4% 24.5% 16.3%
Net interest margin 3.58% 3.95% 3.89%
Cost:income ratio 51% 49% 53%