RBS 2012 Annual Report Download - page 5

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RBS GROUP 2012
03
Our Sustainable Business Principles recognise that
balancing the needs of all of our stakeholders is the
best way to deliver sustainable commercial success.
Sustainable Business Principles
90%
business customer Relationship
Managers accredited to help
customers further
184k+
hours given to employees to
volunteer in the community
95%+
employees received Anti-Money
Laundering training
10 4k+
start-up businesses in the
UK supported
£200m
Carbon Reduction
Fund launched
14
advocacy groups had face
to face meetings with Group
Sustainability Committee
340,000+
young people received a
MoneySense lesson for the
first time
£3m
made available to organisations
who help young people and women
looking to start their own business
Secure
Maintaining our financial
health whilst meeting our
responsibilities to customers,
employees and suppliers
Keeping our customers’
and employees’ data and
assets safe
Protecting against fraud
and corruption
Supportive
Meeting our customers needs
Supporting sustainable and
inclusive economic growth
Helping customers in
financial difficulty
Open
Consulting with and listening
to our stakeholders
Showing transparency in
the way we run our business
Publicly communicating our
efforts to be responsible
and sustainable
A Responsible Citizen
Working within both the
letter and spirit of legislation
and abiding by relevant
codes of practice and
voluntary standards
Supporting the communities
we work in
Respecting human rights
throughout our sphere
of influence
Upholding environmental
responsibility within the bank,
and through our customers
and suppliers
A Good Employer
Providing our people with the
tools and support to do their
jobs effectively and develop
their skills
Valuing and promoting diversity
in all areas of recruitment
and employment
Rewarding our people fairly
for their work
Sustainability is central to how we are working to build a good company. Our Sustainable Business Principles are Group commitments that set out how
we can operate responsibly. We will do this by being:
RBS GROUP 2012