Bank of America 2013 Annual Report Download - page 17

Charlotte
Boston’s thriving industrial revolution
From its days as a linchpin to colonial trade
in the 1600s to today, Boston has a long
history of leadership in all areas, including
politics, commerce, fi nance and education.
Today, Boston has a solid reputation
as a center of educational and medical
excellence and continues to be regarded
as the unofficial capital of New England.
BOSTON CONNECTIONS
• Since the founding of our fi rst predecessor bank, The
Massachusetts Bank (1784), we’ve remained strongly
committed to lending that strengthens our neighborhoods
through community development fi nancing projects such
as Tropical Foods in Dudley Square, St. Kevin’s in Upham’s
Corner, Center and Main in Brockton, and Highland Terrace
in Chelsea’s Box District.
• We value and invest in connections with our customers,
clients and communities to make Boston as vital as it can
be through partnerships with outstanding organizations,
including the Boston Red Sox, the New England Patriots,
Boys & Girls Clubs of Boston, The Greater Boston Food
Bank, the New England Center for Homeless Veterans and
the Museum of Fine Arts, Boston, to name a few.
A community connects in the
Chelsea Box District
The Box District in Chelsea, Mass., was named for the box
manufacturing companies that opened at the beginning of the
20th century and closed in the 1950s. In 2005, a group called
The Neighborhood Developers set out to revive the area. Eight
years later, they’ve constructed 112 apartments, and with the
City of Chelsea, a public park, a place where parents encourage
their children to play. Bank of America has been a partner with
The Neighborhood Developers since their founding in 1979.
Most recently, we helped fi nance Highland Terrace, the third
such property in the District.
Charlotte is becoming a
new center of commerce
The growing city of Charlotte, with its
vibrant metropolitan area and Southern
charm, is also the second-largest fi nancial
center in the U.S. and home to the Bank
of America corporate headquarters.
CHARLOTTE CONNECTIONS
• Bank of America is committed to supporting education and
workforce development in Charlotte. We believe supporting
nonprofi t organizations that connect people to jobs and
skills is part of our efforts to help improve the fi nancial
lives of individuals and customers in the communities we
serve. We’re proud to support a range of organizations
making a signifi cant impact on education and the workforce
such as Project L.I.F.T., Communities In Schools, Central
Piedmont Community College and Goodwill Industries of
the Southern Piedmont.
• We have a long history of supporting arts and culture
through grants, loaning art collections and sponsorship
events. Recent recipients include the Arts & Science Council,
North Carolina Dance Theatre, Opera Carolina, Daniel
Stowe Botanical Garden and the Harvey B. Gantt Center
for African-American Arts+Culture.
Success through customer service
When Dr. Frank Kendrick decided to start his own dental
practice, he knew he wanted to work with children. In 2006,
he opened his practice without a patient roster in the Charlotte
neighborhood of Eastfi eld. Through advertising and word of
mouth, he saw 13 patients on his fi rst day — unheard of in the
profession. Since then business has grown exponentially and
Dr. Kendrick now sees several hundred patients per week. In
2009, Dr. Kendrick needed a loan to open a second practice.
In 2012, when his client manager from Bank of America
visited to conduct a complementary cash fl ow review, they
determined he was able to refi nance his existing practice as
well as fi nance an entirely new location — Southlake Pediatric
Dentistry. This relationship between Bank of America and
Dr. Kendrick is built on a shared commitment to quality customer
service that is integral to the success of both businesses.