Bank of America 2012 Annual Report Download - page 11

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Bank of America 2012 Annual Report 9
Financial management: Expert advice combined with
cutting-edge tools, such as express invoicing, direct
payments, remote deposit and CashPro® Online, give our business
clients an edge in effi ciency.
Personalized service: We have hired more than
1,000 small business bankers to help bring our small
business expertise closer to our clients in local markets.
In addition, 450 fi eld-based client managers meet the needs of
our Business Banking clients. Each of these bankers serves as
the go-to person in the local market, consulting with business
owners at their places of business and helping them achieve
their fi nancial objectives.
Lending: We originated approximately $8.7 billion
in new small business loans and commitments in
2012, up 28 percent from 2011, refl ecting a continued focus
on supporting small businesses.
Convenience: Bank of America is committed to
delivering the power of its national network to more
than 3 million small business clients. We have added
more online chat and direct phone sales and service associates
who interact with hundreds of thousands of clients per year.
In addition, more than 2 million small businesses use our
Online Banking services and more than 500,000 now use our
Mobile Banking platform.