RBS 2009 Annual Report Download - page 23
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21RBS Group Annual Report and Accounts 2009
Our Core businesses
have sustained their market
positions, with customer
numbers steady or growing
across the Group’s major retail
and corporate business lines,
thereby confirming the
essential health and value that
underpins RBS’s businesses.
This is also a testimony to the efforts and
endurance of our people. We can and
must do better still, however. The new
RBS will be known for its unswerving
focus on customers.
NatWest Saturday opening
During the year, we changed the opening hours
of more than 600 branches so that we could
better meet customers’ needs.
Divisional review