RBS 2010 Annual Report Download - page 426

Financial calendar
Annual General Meeting 19 April 2011 at 2pm
RBS Gogarburn
Conference Centre
Edinburgh, EH12 1HQ
Interim results 5August 2011
Dividends
Payment dates
Cumulative preference shares 31 May and 30 December 2011
31 March, 30 June,
30 September and
Non-cumulative preference shares
30 December 2011
Ex-dividend date
Cumulative preference shares 4May 2011
Record date
Cumulative preference shares 6May 2011
For further information on the payment of dividends, see page 429.
Shareholder enquiries
Shareholdings in the companymay be checked by visiting the
‘Shareholder Services’ section of our website (www.rbs.com/shareholder).
You will need the shareholder reference number printed on your share
certificate or tax voucher to gain access to this information.
You may also check your shareholding by contacting our Registrar:
Computershare Investor Services PLC
The Pavilions
Bridgwater Road
Bristol BS99 6ZZ
Telephone: [phone]
Fax: [phone]
Web: www.investorcentre.co.uk/contactus
Shareholders may also download forms from the 'Shareholder Services'
section of our website (www.rbs.com/shareholder)
Braille and audio Annual Review and Summary Financial Statement
Shareholders requiring a Braille or audio version of the Annual Review
and Summary Financial Statement should contact the Registrar on +44
(0)870 702 0135.
ShareGift
The companyis aware that shareholders who hold a small number of
shares may be retaining these shares because dealing costs make it
uneconomical to dispose of them. ShareGift, the charity share donation
scheme is a free service operated by The Orr Mackintosh Foundation
(registered charity 1052686) to enable shareholders to donate shares to
charity.
Should you wish to donate your shares to charity in this way you should
contact ShareGift for further information:
ShareGift, The Orr Mackintosh Foundation
17 Carlton House Terrace, London SW1Y 5AH
Tel: [phone]
www.sharegift.org
Donating your shares in this way will not give rise to either a gain or a
loss for UK capital gains tax purposes and you may be able to reclaim UK
income tax on gifted shares. Further information can be obtained from
HM Revenue & Customs.
Warning to shareholders - boiler room scams
In recent years, many companies have become aware that their
shareholders have received unsolicited phone calls or correspondence
concerning investment matters. These are typically from overseas based
'brokers' who target UK shareholders, offering to sell them what often turn
out to be worthless or high risk shares in US or UK investments. These
operations are commonly known as 'boiler rooms'. These 'brokers' can be
very persistent and extremely persuasive, and a 2006 survey by the
Financial Services Authority (FSA) has reported that the average amount
lost by investors is around £20,000.
It is not just the novice investor that has been duped in this way; many of
the victims had been successfully investing for several years.
Shareholders are advised to be very wary of any unsolicited advice,
offers to buy shares at a discount or offers of free company reports. If you
receive any unsolicited investment advice:
xmake sure you get the correct name of the person and organisation;
xcheck that they are properly authorised by the FSA before getting
involved by visiting; www.fsa.gov.uk/pages/register;
xreport the matter to the FSA either by calling [phone]
or visiting (www.fsa.gov.uk/pages/consumerinformation); and
xif the calls persist, hang up.
If you deal with an unauthorised firm, you will not be eligible to receive
payment under the Financial Services Compensation Scheme. The FSA
can be contacted by completing an online form at
(www.fsa.gov.uk/pages/doing/regulated/law/alerts/form.shtml)
Details of any share dealing facilities that the company endorses will be
included in company mailings.
More detailed information on this or similar activity can be found on the
FSA website (www.fsa.gov.uk/pages/consumerinformation)
RBS Group 2010424
Shareholder information