RBS 2013 Annual Report Download - page 134
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Business review
132
UK Retail
2013 2012 2011
£m £m £m
Net interest income 3,979 3,990 4,302
Net fees and commissions 919 884 1,066
Other non-interest income 39 95 140
Non-interest income 958 979 1,206
Total income 4,937 4,969 5,508
Direct expenses
- staff (707) (811) (853)
- other (562) (372) (437)
Indirect expenses (1,401) (1,366) (1,409)
(2,670) (2,549) (2,699)
Profit before impairment losses 2,267 2,420 2,809
Impairment losses (324) (529) (788)
Operating profit 1,943 1,891 2,021
A
nalysis of income by product
Personal advances 923 916 1,089
Personal deposits 468 661 961
Mortgages 2,606 2,367 2,277
Cards 838 863 950
Other 102 162 231
Total income 4,937 4,969 5,508
A
nalysis of impairments by secto
r
Mortgages 30 92 182
Personal 180 307 437
Cards 114 130 169
Total impairment losses 324 529 788
Loan impairment charge as % of gross customer loans and advances
(excluding reverse repurchase agreements) by sector
Mortgages — 0.1% 0.2%
Personal 2.2% 3.5% 4.3%
Cards 2.0% 2.3% 3.0%
Total 0.3% 0.5% 0.7%
Performance ratios
Return on equity (1) 26.3% 24.4% 24.5%
Net interest margin 3.57% 3.58% 3.95%
Cost:income ratio 54% 51% 49%
For the notes to this table refer to the following page.