RBS 2013 Annual Report Download - page 3
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01
Contents
Strategic Report
2013 Financial Results 02
Our purpose and values 06
Our business model and strategy 08
RBS at a glance 11
UK Retail 12
UK Corporate 13
Wealth 14
International Banking 15
Ulster Bank 16
US Retail & Commercial 17
Markets 18
Non-Core 19
Business Services 19
Governance at a glance 20
Chairman’s statement 22
Chief Executive’s review 24
Economic and monetary environment 28
Risk overview 29
Sustainability 31
Approval of Strategic Report 34
Detailed information
Governance report 35
Business review 100
Risk and balance sheet management 174
Financial statements 365
Additional information 508
Shareholder information 537
Abbreviations and acronyms 548
Glossary of terms 549
Index 558
Important addresses 561